Jira Service Desk integration is now better than ever
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This release will allowto exportmore information related to the SLA.
Each SLA has information when started, stopped and whether it breached the SLA goal.
SLA notation is:
${<SLA custom field>.<Field>}
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Fields available
SLA fields
Description
elapsedTime
Returns the total time the SLA has been running
startTime
Returns the date when the SLA started
stopTime
Returns the date when the SLA stopped
goalDuration
Returns the date with the SLA duration
breached
Returns a boolean if the SLA is breached
paused
Returns a boolean if the SLA is paused
withinCalendarHours
Returns a boolean if the SLA is within calendar hours
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Bulk Export and Xporter Reports screen improved
After getting some feedback from some customer we've decided to improve our Bulk/Xporter Reports screen. We added a button to download the generated document instead of having a link inside of the success message.
