Introduction
Xporter for Jira is now available on the Jira Service Desk Customer Portal, which allows you to export a template from it.
How to perform
1. Enable view on Settings
In the Miscellaneous of the Jira Administration Apps page, turn on the setting for Enable Xporter on Customer Portal: Request Detail or My Requests,and then click Save.
2. Add template with Jira Service Desk scope
You must have, at least, one template with Jira Service Desk scope desired associated in order to get a document at the moment of the export.
Go to the Templates page and add or edit a template with one of these scopes: JSD Request List or JSD Request Detail
3. Configure Permissions
The Permission schemes allow administrators to define which Projects, Issue Types, User Roles, and Groups will be available to use Xporter, as well as manage the templates allowed to be used on each of those available Issue Types.
If you have the setting Enable Xporter for all users enabled the scheme will not take effect and you can skip this step.
For more information, please check our documentation here.
Otherwise, in Permission Schemes page on the Xporter for Jira administration section Apps page of the Jira Administration, click in Add to set up a new schema.
- Click on Roles and choose Service Desk Customers
- Click on Assign Groups and choose jira-servicedesk-users
4. Customer Portal
If you have access to the customer portal of a particular issue, you will be able to export the document.